Terms of Service

Welcome to CyberLearningHub (“we”, “us”, “our”). These Terms of Service (“Terms”) apply to all visitors, users and customers (“you”) who access or use our website, training materials, products or services (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

1. Who We Are

CyberLearningHub is an Australian-based provider of online cyber awareness training, phishing education, and related informational content. We are not a law firm, insurance company, or cybersecurity incident response provider.

2. What We Provide

We provide, among other things:

• Online cyber awareness training modules and materials;
• Phishing awareness assessments and quizzes;
• General cybersecurity educational content;
• Optional summary “evidence packs” for internal documentation and for use with insurance applications or renewals.

Our Services are educational only and are not advice tailored to your specific business, legal, compliance, risk, or insurance needs.

3. No Professional Advice

Nothing in our Services should be considered legal, insurance, cybersecurity, or compliance advice. You are responsible for obtaining professional advice from qualified advisors before relying on any material we provide.

4. No Guarantees or Warranties

We make no guarantee that our Services will prevent cyber incidents, ensure insurance approval, satisfy any specific insurer’s requirements, or achieve regulatory compliance. Our content is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

5. Evidence Packs & Reporting

Our training registers, phishing results and summary reports (“evidence packs”) are provided for your internal records only. We do not guarantee any particular insurance or audit outcome arising from your use of these documents.

6. Payment, Billing & Refunds

You authorise us or our payment processor (such as Stripe) to charge you for subscriptions, products or services in the currency displayed at checkout.

• Subscriptions renew automatically unless cancelled.
• You may cancel at any time; access will continue until the end of the current billing period.
• We generally do not offer refunds for change of mind, unused time, or partially completed training.
• We may update pricing from time to time with reasonable notice.

7. Your Responsibilities

You agree that you will:

• Provide accurate information when using our Services;
• Use our Services lawfully and not for any malicious purpose;
• Not copy, resell, redistribute or republish our content without our written permission;
• Ensure your staff complete training honestly and in accordance with your own policies.

8. Intellectual Property

All content, training materials, videos, quizzes, branding and documentation are owned by CyberLearningHub or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use our materials for internal training of your staff only. Any other use is prohibited unless agreed in writing.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, special or exemplary damages, including loss related to data breaches, cyber incidents, business interruption, lost revenue, insurance claim denials or reputational harm.

Where liability cannot be excluded, our total aggregate liability arising out of or in connection with the Services is limited to the amount you paid to us for the Services in the 30 days immediately preceding the event giving rise to the claim.

10. Third-Party Services

We may use third-party platforms (such as Stripe, Tally, Google services, email providers) to deliver the Services. We are not responsible for the availability, security, or performance of these third-party services.

11. Termination

We may suspend or terminate your access to the Services if you breach these Terms, misuse the Services, or if we are required to do so by law or by a third party service provider.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.

13. Contact

If you have questions about these Terms, please contact us at:
hello@cyberlearninghub.com